Complaints Handling at OWN Solicitors

We are committed to providing high quality legal services to all of our clients. 

If the event you are unhappy about any aspect of the service you have received, OWN Solicitors aims to deal with any complaints promptly, fairly, openly and effectively.

Should you wish to complain about our services or about your bill, please initially contact Matthew Nash, who is the partner at the firm with overall responsibility for complaints at the firm.

We have eight weeks to consider your complaint. If for any reason we are unable to resolve the problem between us within that timeframe, then you may ask the Legal Ombudsman to consider the complaint.  The Legal Ombudsman may be contacted on 0300 555 0333.

Their address is:

The Legal Ombudsman
PO Box 6167
Slough  SL1 0EH

Please be aware that any complaint to the Legal Ombudsman must usually be made within six months of your having received a final written response from us about your complaint.     Complaints to the Legal Ombudsman must usually be made within one year of the act or omission about which you are complaining occurring; or within one year from when you should have known about or become aware that there were grounds for complaint. However, the Legal Ombudsman will not accept complaints where the act or date of awareness was before 6 October 2010.  For further information, you should contact the Legal Ombudsman on 0300 555 0333 or visit www.legalombudsman.org.uk.

The email for the Legal Ombudsman is: enquiries@legalombudsman.org.uk and more information is available on the website at www.legalombudsman.org.uk

As with most law firms, our firm is ultimately regulated by the Solicitors Regulation Authority. Their telephone number is: 0370 606 2555.

Their address is:

The Cube
199 Wharfside Street
Birmingham B1 1RN.

Further information can be found on their website: www.sra.org.uk